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Retail Store Manager

Corte Madera, CA 94925

Employment Type: Direct Hire Position: Retail

Job Description



The Store Manager wants more than the typical store manager role and works in a highly collaborative way across our entire team to launch and run our store as we reimagine the experience of buying fine jewelry. Traditionally, purchasing fine jewelry can be daunting and intimidating. We will change that by offering an industry-changing approach to selling fine jewelry with hospitality, warmth, inclusivity, and approachable, exceptional service.

Job Requirements


  • Act as front-line brand ambassador for the brand, welcoming Clients hospitably, connecting with them authentically, consulting intelligently, selling elegantly, and closing gratefully.
  • Lead by example to inspire a best-in-class Store Crew in developing and maintaining Client relationships, and consistently delivering exceptional, elegant Client Experiences and hospitality
  • Recruit, train, develop and continually educate a high-performing, results-driven Store Crew
  • Oversee controllable expenses for the store, drive to a target P&L, meet or exceed monthly sales targets and evolving KPIs, act as liaison with Mall Management
  • Ensure in-store compliance of store operation policies and standards, such as sales and record-keeping procedures, security, and overall maintenance of the store


  • Strong background in retail store leadership, ideally with 3-5 years of fine jewelry or luxury goods store leadership and clienteling experience  
  • Demonstrated experience recruiting, training, developing, and retaining effective, engaged teams.
  • Recruiting, training, developing, and retaining an exceptional Store Crew will be imperative.
  • Passionate about welcoming customers, building long-term client relationships to support commerce but more so celebrating moments of joy
  • Someone who leads by example and always goes above and beyond, maintaining a high level of integrity, initiative, motivation and self-direction
  • An understanding of operational excellence and what it takes to run a well-oiled store environment
  • Strong interpersonal skills (with your Crew and with clients), clear communicator, acute attention to detail & self-motivated
  • Proficiency with excel, MS word, google docs, payroll, and POS systems (ideally Shopify)
  • Ability to work cross-functionally with a diverse group of people
  • Gemologist certification is a plus 

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