https://CAREERS.WMJOBS.COM/ en-us Regulatory Complaint Specialist



Job Summary


This role focuses on investigating, analyzing, and resolving complex customer disputes and regulatory complaints. The specialist reviews escalated cases filed with state and federal regulators, conducts thorough investigations, and delivers clear, well-supported decisions that align with regulatory requirements and internal policies. This position operates in a high-risk, high-visibility environment requiring strong analytical judgment, attention to detail, and the ability to make defensible decisions.


Responsibilities

• Lead end-to-end investigations of escalated regulatory complaints and dispute cases, including gathering evidence, reviewing account activity, and analyzing relevant documentation.

• Make independent, well-reasoned decisions on dispute outcomes based on regulatory guidelines, internal policies, and case findings.

• Draft clear, concise, and compliant written responses to regulators and customers, outlining investigation findings and final determinations.

• Assess risk and identify potential compliance concerns, ensuring all decisions align with applicable regulations such as Regulation E and UDAAP.

• Collaborate with internal teams including fraud, operations, legal, and compliance to obtain necessary information and validate findings.

• Identify trends and root causes of recurring disputes and escalate systemic issues for process or policy improvements.

• Exercise sound judgment in determining when to escalate cases or seek additional review.

• Maintain strict confidentiality and data security standards when handling sensitive customer information.

• Manage a high-volume caseload while meeting regulatory deadlines and internal performance metrics.

Requirements

• Bachelor s degree or equivalent experience.

• Experience in dispute resolution, investigations, compliance, audit, or risk management.

• Background in financial services, particularly in dispute or fraud investigations.

• Experience responding to regulatory complaints or escalations.

• Ability to interpret and apply regulatory requirements to real-world scenarios.

• Strong attention to detail and ability to manage multiple high-priority cases simultaneously.

• Proven ability to work independently and exercise sound judgment with minimal supervision.

• Solid proficiency in Microsoft Office, including Word, Excel, and PowerPoint.

• Working knowledge of key banking regulations such as Regulation E and UDAAP.

Summary Qualification

• Proven experience handling complex customer disputes and regulatory complaints.

• Demonstrated ability to deliver clear, defensible decisions in a high-risk environment.

• Strong grounding in regulatory compliance within financial services.

• Track record of meeting strict deadlines while managing a high-volume caseload.

Skill

• Analytical and investigative skills for evaluating complex cases.

• Excellent written communication for formal, regulatory-facing responses.

• Risk assessment and issue escalation skills.

• Collaboration skills for working with cross-functional teams.

• Time management and organizational skills for handling multiple high-priority cases.

• Proficiency with Microsoft Office applications.

• Ability to maintain confidentiality and data security standards.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Tue, 14 Apr 2026 00:00:00 PDT 1 Group Level Processor 2



Job Summary


This role supports large group renewals by building group orders for renewing groups, pulling Summary of Benefits and Coverage (SBCs), creating microsites, and processing post-renewal group level changes. The position requires meeting established production and quality goals following a defined ramp-up period.


Responsibilities

• Build group orders for renewing large group clients.

• Pull and review SBCs to ensure accuracy and completeness.

• Create and maintain microsites for renewing groups.

• Process post-renewal group level changes in a timely manner.

• Meet defined production and quality goals after ramp-up.

• Collaborate with sales and other business units as needed to support renewal activities.

• Maintain accurate records and documentation related to group renewal processing.

Requirements

• High school diploma or GED.

• Good written and verbal communication skills.

• Ability to learn quickly and adapt to new processes and tools.

• Strong attention to detail and accuracy in processing.

• Proficiency with Outlook and basic office software.

• Ability to work with production and quality targets and meet performance expectations.

Summary Qualification

• Experience supporting group or benefits renewals or similar administrative processing work.

• Demonstrated success meeting quality and productivity goals.

• Comfort working in a structured, goal-driven environment.

• Ability to work independently while supporting a remote team.

Skill

• Written and verbal communication.

• Fast learner with the ability to understand new systems and workflows.

• Detail-oriented data and document processing.

• Organizational and time-management skills to handle multiple renewal tasks.

• Basic technical proficiency, including email and standard office applications.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Mon, 13 Apr 2026 00:00:00 PDT 1 Direct Loan Processor 




Job Summary


The Direct Loan Processor provides prompt, efficient, and accurate service from the application stage through funding for consumer loans. This role manages a high volume of loan-related calls, supports staff with complex loans, prepares loan documentation, and ensures compliance with applicable laws and regulations while delivering excellent customer service.



Responsibilities

• Ensure compliance with applicable state and federal laws, including bank secrecy and anti-money laundering regulations.

• Handle a high volume of inbound and outbound loan-related calls and applications.

• Analyze data, research information, collect documentation, and prepare accurate loan documents.

• Obtain and verify DMV documentation to record liens on loan collateral.

• Collaborate with internal departments throughout the loan application and funding process.

• Audit operational documents for compliance, accuracy, and authenticity.

• Maintain current knowledge of lending policies, procedures, and regulations.

• Conduct email correspondence, respond to chat inquiries, and assist with escalated calls and messages.

• Identify and mitigate potential fraud and suspicious activity.

• Conduct member interviews, perform financial calculations, and gather information to satisfy loan conditions.

• Prepare loan documents for signing and disbursement.

• Monitor emails and chats, collaborate in real time, and respond promptly.

• Participate in video conferencing and online meetings as needed.

• Communicate effectively with employees and follow up on member inquiries.

• Provide exceptional customer service to members, dealerships, and finance companies.

• Perform other related tasks as assigned.

Requirements

• High school diploma or equivalent;some college coursework preferred.

• Approximately 3 years of experience in a fast-paced call center or similar environment with high call and loan processing volume.

• Experience in a busy call center environment preferred.

• Strong multitasking skills with high attention to detail and accuracy.

• Exceptional verbal and written communication skills.

• Ability to handle pressure and remain calm in challenging situations.

• Efficient work style to manage high call volumes while maintaining quality support.

• Empathetic and friendly approach to build positive rapport with customers.

• Excellent organizational skills for multitasking and managing multiple duties.

• Knowledge of DMV titling and lien filing preferred.

• Familiarity with Microsoft Office programs.

• Ability to identify and mitigate potential fraud and suspicious activity.

• Prolonged sitting with occasional mobility required.

• Corrected vision and hearing within normal range.

• Ability to lift up to 15 lbs as required.

• Occasional movement throughout the department to interact with staff.

Skills

• High-volume call handling and customer service.

• Consumer and direct loan processing.

• Data analysis, documentation, and loan file preparation.

• Problem-solving and critical thinking.

• Fraud detection and risk mitigation.

• Verbal and written communication.

• Multitasking, organization, and time management.

• Proficiency with Microsoft Office and online communication tools.

• Knowledge of DMV titling and lien processes.

Summary Qualifications

• High school diploma or equivalent;additional education preferred.

• Several years of experience in a high-volume call center or loan processing environment.

• Proven ability to manage multiple tasks accurately under pressure.

• Demonstrated customer service excellence and clear communication skills.

• Working knowledge of lending policies, procedures, and compliance standards.

• Experience with auto and personal loans preferred.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 10 Apr 2026 00:00:00 PDT 1 Print Production and Fulfillment Specialist


Job Summary

This role is responsible for managing print specifications, obtaining vendor quotes, and coordinating mailings and open enrollment orders with external vendors. The position also supports internal production for open enrollment orders and small mailings, as well as document creation using various software for standard and custom documents.

Responsibilities

• Write print specifications, obtain quotes, and manage mailings and open enrollment orders with outside vendors.
• Manage and coordinate print, fulfillment, and mail projects with internal staff, clients, and vendors.
• Compile data and materials for print and suggest cost-saving ideas.
• Prepare and fill open enrollment orders with an offsite print vendor or produce orders internally.
• Review stored inventory and notify owners to restock or recycle items.
• Assist with document creation using various software for standard and custom documents.
• Communicate clear instructions and performance expectations to vendors.
• Perform miscellaneous duties as assigned.

Requirements

• Strong analytical, organizational, time management, and multi-project management skills.
• High attention to detail, with flexibility and creativity in problem solving.
• Ability to independently prioritize work and follow established work rules and procedures.
• Ability to identify and implement improvements to existing processes.
• Strong verbal and written communication skills for providing clear instructions.
• Knowledge and application of English grammar, including composition, editing, and proofreading.
• Willingness and ability to learn health care industry issues, products, and policies within a defined timeframe.

Summary Qualification

• Experience coordinating print, fulfillment, and mail projects with multiple stakeholders.
• Proven ability to manage multiple projects and deadlines simultaneously.
• Demonstrated capability in document creation using relevant software tools.
• Track record of improving processes and identifying cost-saving opportunities.

Skill

• Print production and fulfillment coordination.
• Project management and time management.
• Document creation and formatting using various software applications.
• Data compilation and inventory monitoring.
• Written and verbal communication, including editing and proofreading.
• Analytical thinking and process improvement.

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Wed, 08 Apr 2026 00:00:00 PDT 1 Contracting Support Specialist


Job Summary

This role supports the Network Contracting department by performing administrative and coordination tasks that ensure contract requests, documentation, and related processes are completed accurately, efficiently, and in compliance with applicable standards and policies.

Responsibilities

• Assemble, review, and coordinate documents and information for contracting requests, projects, contract management, and related activities.
• Obtain and verify required documentation from existing and potential providers for contracts and credentialing.
• Manage departmental email inboxes used by internal and external customers for request submissions and status updates.
• Manage incoming fax requests from provider offices.
• Apply understanding of terminology, processes, and policies related to Medicaid and Medicare contracting requirements.
• Draft letters and documents related to the preparation of contract documents.
• Track all incoming and updated information related to contract requests or data updates, including assigning items to the appropriate contract specialist or network operations representative.
• Develop and maintain accurate records for contracting activities.
• Resolve problems and make decisions in accordance with departmental policies and procedures.
• Maintain databases;collect, track, prepare, compile, and distribute statistical data as required.
• Provide statistical reports and maintain records of requests for qualifying healthcare professionals for all product services in the Medicaid segment.
• Support contract specialists to ensure successful completion of the contracting process, including loading and system verification.
• Identify gaps and risks in the contracting process through network analysis and coordinate with multiple departments to ensure timely and accurate completion in line with standards and guidelines.
• Navigate effectively through systems of record to verify that all information within documents is accurate and up to date.
• Perform other related duties as assigned.

Requirements

• Experience in administrative support, contracting, provider relations, or a similar business operations role.
• Familiarity with Medicaid and Medicare business requirements and terminology.
• Ability to manage multiple requests and projects simultaneously with strong attention to detail.
• Proficiency in handling email and fax communications in a high-volume environment.
• Ability to interpret and apply departmental policies and procedures in daily work.
• Competence in working with databases and generating basic statistical reports.
• Willingness to work a full-time schedule and additional hours as needed to meet business requirements.

Skills

• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Attention to detail and accuracy in document and data handling.
• Proficiency with office software, databases, and electronic document management systems.
• Problem-solving and decision-making skills within defined guidelines.
• Ability to work collaboratively with cross-functional teams and external providers.

Summary Qualification

• Background in healthcare administration, contracting, or related business operations.
• Knowledge of provider contracting processes, particularly for Medicaid and Medicare.
• Demonstrated experience managing documentation, records, and data tracking.
• Proven ability to handle multiple concurrent tasks in a structured, deadline-driven environment.
• Capability to support end-to-end contracting workflows and resolve routine issues independently.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Tue, 07 Apr 2026 00:00:00 PDT 1 Marketing Assistant/Analyst



Job Summary


The Marketing Assistant/Analyst supports marketing and account teams in developing and executing marketing deliverables for employers and members to drive profitable membership growth and retention. This role focuses on creating and optimizing digital content and campaigns across multiple channels while ensuring alignment with brand guidelines and digital best practices.


Responsibilities

• Collaborate with marketing and account teams to develop and execute marketing deliverables targeting employers and members that support profitable membership growth and retention.

• Design and develop creative content across digital experiences, including websites, landing pages, email, social media, and digital campaigns.

• Support the concepting and execution of marketing campaigns from initial idea through final production.

• Recommend actions to improve content and design based on campaign performance and analytics.

• Stay current on branding standards, digital best practices, and emerging tools to continuously improve creative output.

Requirements

• Bachelor s degree or equivalent experience, or an equivalent combination of education and experience.

• At least 7 years of relevant marketing, digital content, or design experience.

• Experience designing and producing content for websites, landing pages, email, social media, and digital campaigns.

• Ability to interpret campaign performance data and apply insights to improve creative and content.

• Strong communication and collaboration skills for working with cross-functional teams.

• Familiarity with branding guidelines and digital marketing best practices.

Skills

• Strong visual design skills with a keen eye for detail.

• Proficiency with Adobe, FusionPro, and Microsite Suite or similar creative and digital tools.

• Comfortable learning and adapting to new digital tools and platforms.

• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Strong problem-solving and conceptual thinking abilities.

Summary Qualification

• Bachelor s degree or equivalent combination of education and professional experience.

• Minimum of 7 years of relevant experience in marketing, digital content creation, or design.

• Demonstrated experience creating and executing digital marketing campaigns across multiple channels.

• Proven ability to apply performance insights to optimize content and creative strategies.

• Advanced proficiency in key creative software and digital production tools.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Mon, 06 Apr 2026 00:00:00 PDT 1



Job Summary


Independently designs, develops, and implements procedural documentation strategies that improve business operations across multiple units. Exercises advanced analysis, discretion, and independent judgment to make strategic decisions on documentation for complex, highly regulated processes. Leads multiple documentation projects with minimal supervision, conducts research and interviews with subject matter experts, and monitors process changes to ensure documentation remains accurate, compliant, and effective.


Responsibilities

• Make strategic decisions related to content, user experience, quality, and training.

• Serve as a subject matter expert for procedural writing and financial services processes.

• Determine documentation structure, standards, and content to support organizational objectives and regulatory compliance.

• Influence operational efficiency, regulatory compliance, and quality of service across business units.

• Interpret complex regulatory requirements and translate them into actionable documentation.

• Lead documentation projects from inception to completion, including project planning, prioritization, and issue resolution.

• Develop and maintain collaborative relationships with subject matter experts, supervisors, managers, and senior leaders.

• Develop, write, and revise procedures to ensure clarity, conciseness, consistency, and accuracy.

• Obtain background information through research and interviews with business process owners, managers, supervisors, and frontline staff.

• Translate complex, non-standardized process information into easily understandable procedural content for multiple audiences.

• Create and edit screenshots, process flow diagrams, and other visual aids.

• Submit draft documentation for peer and management review and incorporate feedback.

• Independently manage review processes, project communications, and required resources.

• Track and update procedures for audit findings, regulatory changes, and internal process or policy updates.

• Assess and incorporate system-wide changes that impact documentation.

• Coordinate implementation of approved procedures, including distribution and response to staff questions.

• Maintain complete and accurate project status reporting for assigned projects and deliverables.

• Maintain thorough knowledge of policies, procedures, products, services, systems, and software relevant to assigned documentation.

• Maintain a strong understanding of applicable state and federal laws and regulations, including bank secrecy and anti money laundering requirements.

• Maintain ongoing professional development.

• Participate in ad hoc project teams.

• Perform other related duties as assigned.

Requirements

• Advanced analytical and problem-solving abilities.

• Demonstrated project management skills.

• Excellent business, oral, and written communication skills.

• Strong procedural writing skills supported by hands-on experience.

• Manual dexterity sufficient to operate computer terminals and standard office equipment.

• Knowledge of financial products and services and related operational procedures.

• Familiarity with financial data processing, operating, and training systems and software.

• Familiarity with internal collaboration tools and knowledge bases.

• Advanced technical writing skills with a user-centric orientation.

• Strong organizational and time management skills.

• Customer service skills.

• Proficiency with office productivity and collaboration software.

• Ability to operate standard office equipment and input devices.

Summary Qualification

• Bachelor s degree in a relevant field such as English, Communications, or Technical Writing.

• 5+ years of experience creating and managing procedural documentation in a regulated environment.

• Proven expertise in translating complex processes and regulations into clear, usable procedures.

• Strong project management capability to lead multiple documentation initiatives concurrently.

• Advanced written communication, analytical, and problem-solving skills.

• In-depth knowledge of financial services operations, regulations, and compliance requirements.

Skill

• Procedural and technical writing with a user-focused approach.

• Project planning, tracking, and stakeholder management.

• Analysis and interpretation of regulatory and operational requirements.

• Development of visual aids such as process flows and screenshots.

• Use of productivity, collaboration, and documentation tools.

• Clear, concise verbal and written communication for diverse audiences.

• Strong organization, time management, and attention to detail.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Wed, 18 Mar 2026 00:00:00 PDT 1 HR Business Partner



Job Summary


The HR Business Partner (HRBP) is a strategic and hands-on role that partners with leaders and staff to align human resources programs, policies, and culture with business objectives. This role builds and implements best-practice HR frameworks, supports change management, and drives initiatives that enhance performance, engagement, and achievement of organizational goals.


Responsibilities

• Partner with leadership to develop and implement HR strategies that align with business objectives, including organizational design, talent management, and employee development.

• Work proactively with leadership to shape business outcomes through effective people strategies.

• Analyze HR data, trends, and metrics to provide insights that guide decisions on performance management, retention, and workforce planning.

• Use data to identify and recommend process improvements that support operational success.

• Provide guidance on organizational restructuring, workforce planning, and succession planning to ensure teams are prepared for growth and future needs.

• Partner with leaders to align workforce capabilities with business objectives.

• Serve as a trusted advisor on complex employee relations issues, conducting thorough investigations and mitigating organizational risk.

• Ensure compliance with legal and regulatory requirements and support consistent application of policies.

• Coach and develop leaders on people management, fostering leadership capabilities and continuous growth aligned with organizational goals.

• Collaborate with leadership to identify training and development needs and support the evaluation and implementation of training programs.

• Support change management initiatives, helping leaders manage transitions and embedding a culture of continuous improvement and adaptability.

• Provide input on internal promotions, transfers, and talent development initiatives, and support onboarding for new leaders to ensure alignment with organizational values.

• Consult with leaders on strategies to improve employee engagement, morale, productivity, and build an inclusive, high-performance culture.

Requirements

• Bachelor s degree in human resources or a related field, or equivalent experience.

• Five or more years of experience in human resources as a consultant or generalist, with a focus on resolving complex employee relations issues.

• Senior/Professional in Human Resources (SPHR/PHR) or SHRM Senior/Certified Professional (SHRM-SCP/SHRM-CP) certification preferred.

Summary Qualification

• Proven experience partnering with leadership to design and execute HR strategies that support business goals.

• Strong background in employee relations, investigations, and risk mitigation.

• Demonstrated ability to use HR data and metrics to influence decisions and drive improvements.

• Experience in organizational design, workforce planning, and succession planning.

• Skilled in coaching leaders and supporting change management and cultural initiatives.

Skill

• Strong consulting and advisory skills with the ability to influence at multiple levels.

• Advanced problem-solving, analytical, and decision-making skills.

• Thorough knowledge of HR best practices, employment laws, and regulatory requirements.

• Excellent communication, facilitation, and relationship-building skills.

• Ability to manage multiple priorities, work independently, and drive initiatives to completion.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 13 Mar 2026 00:00:00 PDT 1 HR Business Partner


Job Summary

The HR Business Partner is a strategic and hands-on role that provides consultative support to leaders and employees within assigned business groups. This position ensures alignment between HR programs, policies, business objectives, and workplace culture to support organizational goals. The role builds and maintains best-practice HR frameworks, partners across HR functions, and uses strong business literacy to drive effective change management and support achievement of corporate strategies.

Responsibilities

• Partner with leadership to develop and implement HR strategies that align with business objectives, including organizational design, talent management, and employee development.
• Analyze HR data, trends, and metrics to provide insights for decisions related to performance management, retention, and workforce planning, and recommend process improvements.
• Provide guidance on organizational restructuring, workforce planning, and succession planning to ensure workforce capabilities align with current and future business needs.
• Serve as a trusted advisor on complex employee relations matters, conducting thorough investigations and ensuring compliance with legal and regulatory requirements and consistent policy application.
• Offer coaching and development support to leaders, strengthening people management capabilities and fostering leadership growth.
• Collaborate with leaders to identify training and development needs, and support the evaluation, selection, and implementation of training programs aligned with business outcomes.
• Support and consult on change management initiatives, helping leaders manage transitions and embed a culture of continuous improvement and adaptability.
• Provide input on internal promotions, transfers, and talent development initiatives, and assist with onboarding new leaders to ensure alignment with organizational values.
• Consult with leaders on strategies to improve employee engagement, morale, productivity, and to foster an inclusive, high-performance culture that supports retention and organizational effectiveness.

Requirements

• Bachelor s degree in human resources or a related field, or equivalent experience.
• Five or more years of experience in human resources as a consultant or generalist, with a focus on resolving complex employee relations issues.
• Strong oral and written communication skills to convey information clearly and effectively to key business partners.
• Ability to interpret and apply relevant laws, regulations, guidelines, ordinances, and internal policies.
• Ability to develop a thorough understanding of the organization s structure, roles, qualifications, compensation practices, and related administrative processes.
• Exceptional interpersonal and analytical skills with the ability to build effective partnerships.
• Demonstrated ability to maintain strict confidentiality and use discretion.
• Highly organized and detail-oriented, with strong time management skills and ability to meet deadlines.
• Accountable, punctual, and able to collaborate effectively in a fast-paced, multi-tasking environment.
• Ability to adapt effectively to changing needs and priorities.
• Experience collaborating with cross-functional and business partners.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite or similar software.

Summary Qualification

• Bachelor s degree in HR or related field (or equivalent experience).
• 5+ years of progressive HR experience in a consulting or generalist capacity.
• Proven experience managing complex employee relations and organizational change.
• Demonstrated ability to partner with senior leaders on strategic HR initiatives.

Skill

• Strategic HR business partnering and consulting.
• Employee relations, investigations, and risk mitigation.
• Workforce planning, succession planning, and organizational design.
• Change management and organizational development.
• Coaching and developing leaders and managers.
• Data analysis, HR metrics, and insights-driven decision-making.
• Knowledge of employment laws and HR compliance.
• Communication, facilitation, and relationship-building.
• Time management, organization, and attention to detail.
• Microsoft Office Suite proficiency.

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Tue, 10 Mar 2026 00:00:00 PDT 1 Tier 2 Contact Center Technology Support Engineer


Job Summary

This role provides advanced Tier 2 technical support for cloud-based contact center platforms and related voice technologies, focusing on troubleshooting and maintaining systems that power contact centers, including call routing, IVR, agent queues, voice and chat platforms, reporting, and CRM integrations.

Responsibilities

• Troubleshoot moderately complex issues related to desktop hardware, software, networks (LAN/WAN/VPN), and specialized contact center applications.
• Serve as a Tier 2 escalation point for incidents from Tier 1, prioritizing, resolving, or escalating to Tier 3 or vendors as appropriate.
• Support and maintain CCaaS platforms and voice systems, including call routing, IVR flows, agent queues, and connectivity.
• Monitor contact center KPIs (such as call volume and service levels) to identify and resolve technical performance issues.

Requirements

• Experience providing Tier 2 technical support for contact center or voice technologies.
• Strong knowledge of cloud-based contact center platforms and CCaaS solutions.
• Understanding of call routing, IVR design, agent queues, and voice connectivity.
• Proficiency in troubleshooting desktop hardware, software, and network issues (LAN/WAN/VPN).
• Ability to analyze performance metrics and resolve technical issues impacting service levels.

Skills

• Advanced troubleshooting and problem-solving abilities.
• Knowledge of contact center technologies, IVR, and telephony systems.
• Familiarity with CRM and reporting integrations.
• Strong communication and collaboration skills for cross-team escalation and support.

Summary Qualification

• Proven experience in a Tier 2 technical support or similar role.
• Background in supporting cloud-based contact center platforms and voice systems.
• Demonstrated ability to handle escalated incidents and work with senior technical teams or vendors.
• Solid understanding of networking concepts and end-user computing environments.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 06 Mar 2026 00:00:00 PST 1 Enterprise Applications and Cores Manager


Job Summary

The Enterprise Applications and Cores Manager is responsible for managing the implementation, governance, and support of enterprise software solutions related to software project delivery and operational support. This role oversees projects from concept to production, coordinates with cross-functional business and technology teams, and manages vendor relationships for software enhancements, updates, defect remediation, and troubleshooting. The manager plans application roadmaps, serves as a subject matter expert for multiple enterprise-wide solutions, and ensures all supported applications are current and compliant with applicable regulations.

Responsibilities

• Manage the full development life cycle and operational support for assigned enterprise software solutions.
• Oversee software installations, upgrades, and configurations for both project and operational needs.
• Lead and manage a team of technical business analysts and subject matter experts supporting development, projects, and operations.
• Recruit, develop, coach, and evaluate team members, including performance reviews and career development planning.
• Foster a positive, engaging work environment that promotes skill development, growth, and alignment with organizational mission, vision, and values.
• Collaborate with product managers, business relationship managers, vendors, and stakeholders to develop strategies and roadmaps for managed applications.
• Translate business requirements into technical solutions, recommend alternative approaches, and lead development efforts to meet timelines with optimal solutions.
• Provide project management for assigned deliveries, including prioritization, planning, stakeholder management, and tracking external commitments.
• Instill best practices for software development and documentation, ensuring designs meet requirements and deliver high-quality results on tight schedules.
• Maintain accurate records for all managed applications, including versions, database structures, and related information systems.
• Ensure appropriate quality assurance processes for the delivery of software enhancements.
• Identify and mitigate application availability risks and proactively resolve issues before they impact service levels.
• Troubleshoot and resolve business application software issues on an ongoing basis.
• Provide oversight and management of vendor relationships for enterprise applications, including business reviews, service level monitoring, and performance reporting.
• Ensure adherence to change management policies for all software changes deployed to production.
• Monitor project progress, remove roadblocks, and ensure upgrades and projects are delivered on time.
• Identify and support improvements to software development tools, including project management, source control, and related tools.
• Manage internal and vendor technical resources within budget and delivery schedules.
• Stay current on new software technologies and best practices in information security.
• Ensure all applications and systems meet or exceed defined standards for security and availability.
• Provide and coordinate on-call support coverage during off hours, holidays, and weekends as needed.
• Maintain awareness of industry best practices for security, standards, and quality, and incorporate them into team activities.
• Maintain a thorough understanding of applicable laws and regulations related to compliance, including bank secrecy and anti money laundering requirements, as appropriate to the role.
• Develop and maintain an understanding of regulatory requirements and risks inherent to job responsibilities, and establish control activities to mitigate those risks within the organization s risk appetite.
• Perform other related duties as assigned.

Requirements

• Advanced oral and written communication skills for interaction and technical analysis with staff, management, and vendor partners.
• Effective analytical skills for preparing recommendations, performing analysis, and supporting assigned functions.
• Strong adaptability and openness to change to support improved ways of working.
• Understanding of Agile-based development practices.
• Manual dexterity to operate computers and standard office equipment.
• Ability to work independently and take initiative.
• Ability to multitask, work under pressure, and meet tight deadlines, including working extended hours when required.
• Ability to develop, document, and maintain operational policies and procedures, including detailed technical process flows and performance and quality metrics.
• Bachelor s degree in Computer Science, Information Systems, or a related field preferred;equivalent work experience may be considered.
• Agile-related certifications preferred.
• Seven or more years of experience in financial or health services, including technical business analysis, application management, project management, product development, or process improvement preferred.
• Minimum of four years of direct team leadership and supervisory experience, preferably in a financial institution.
• Experience working in an Agile environment or Azure DevOps ecosystem strongly desired.
• Knowledge of commonly used financial industry concepts, practices, and guidelines.
• Experience with enterprise software systems and the ability to quickly learn new systems.
• Ability to analyze and document complex technical business processes.
• Experience leading projects and directing team members to implement system upgrades and enhancements.
• Strong PC skills.

Skills

• Leadership and people management, including coaching, mentoring, and performance management.
• Enterprise application management and lifecycle oversight.
• Project and program management, including planning, prioritization, and stakeholder communication.
• Business and technical analysis, including translating business needs into technical solutions.
• Vendor and partner management, including contract and service level oversight.
• Agile methodologies and familiarity with DevOps tools and practices.
• Risk management and change management for software and infrastructure changes.
• Process improvement, documentation, and development of operational controls and metrics.
• Strong written and verbal communication, presentation, and technical writing.
• Problem-solving, troubleshooting, and incident resolution for enterprise applications.

Summary Qualification

• Bachelor s degree in a technology-related field or equivalent experience.
• Seven or more years of experience with enterprise applications in regulated industries such as financial or health services.
• At least four years of experience directly leading and supervising technical teams.
• Proven experience managing complex software implementations, upgrades, and integrations.
• Demonstrated success working in Agile and/or DevOps environments.
• Strong background in vendor management and enterprise software governance.
• Comprehensive understanding of security, availability, and compliance requirements for enterprise systems.

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Thu, 05 Mar 2026 00:00:00 PST 1 TEMP IT Security Engineer


Job Summary

The TEMP IT Security Engineer supports the planning, implementation, and management of the organization s IT security infrastructure and policies. This role assists in identifying security risks, monitoring and responding to security incidents, and ensuring compliance with internal standards and external regulations.

Responsibilities

• Assist in developing, implementing, and maintaining IT security policies, standards, and procedures.
• Monitor and analyze security events, logs, and alerts using tools such as SIEM platforms (e.G., Splunk, Sentinel) to detect and respond to threats.
• Collaborate with internal IT teams and external vendors to improve the overall security posture.
• Manage user access controls and identity management systems.
• Monitor and audit for potential security breaches, abnormal behavior, and unauthorized access.
• Verify that applied security policies are properly configured and effectively enforced.
• Monitor network, system, and application security to detect and respond to potential threats and vulnerabilities.
• Participate in incident response processes, including investigation, containment, recovery, and documentation.
• Assist in audits and ensure compliance with regulatory and organizational security requirements.
• Support security awareness training and compliance initiatives for employees and third parties.
• Maintain up-to-date knowledge of cybersecurity trends, threats, and best practices.
• Document security configurations, procedures, and technical findings.
• Conduct vulnerability assessments.
• Perform other related duties as assigned.

Requirements

• Bachelor s degree in Computer Science, Information Security, or a related field.
• 3 5 years of experience in IT security or related IT roles.
• Knowledge of security technologies such as firewalls, IDS/IPS, antivirus, SIEM, and endpoint protection.
• Understanding of incident response, vulnerability management, and identity and access management concepts.
• Familiarity with regulatory and compliance requirements related to information security.
• Strong problem solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work collaboratively with cross functional teams and external vendors.
• Security certifications preferred (e.G., CISSP, CISM, CompTIA Security+, CEH).

Skills

• Proficiency with SIEM tools and log analysis.
• Ability to identify, analyze, and remediate security threats and vulnerabilities.
• Knowledge of network, system, and application security principles.
• Experience with access control and identity management tools.
• Documentation and reporting of security incidents, configurations, and procedures.
• Ability to interpret and apply security policies, standards, and best practices.
• Attention to detail and accuracy in monitoring and analysis.
• Ability to prioritize tasks and manage multiple security activities simultaneously.

Summary Qualification

• Bachelor s degree in a relevant technical field.
• 3 5 years of hands on experience in IT security or closely related IT functions.
• Proven experience with security monitoring, incident response, and vulnerability assessment.
• Demonstrated knowledge of common security technologies and tools.
• Preferred professional security certifications (e.G., CISSP, CISM, CompTIA Security+, CEH).
• Strong analytical, problem solving, and communication abilities.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Thu, 05 Mar 2026 00:00:00 PST 1 Project Manager –Mission Critical (Builders)
Job Summary

We are dedicated to building critical environments common in the pharmaceutical, biotech, mission critical and other regulated industries. Our focus is on pre-construction consulting, general contracting, design-build and construction management at risk. This position centers on our mission critical business area. The ideal candidate is relationship-focused with both internal and external clients and possesses strong problem-solving and negotiation skills.

Responsibilities

• Manage long-term Master Service Agreements with legacy clients
• Lead Design-Build or CM@Risk teams from project pursuit to closeout
• Teach, coach, and mentor staff on best practices, procedures, and client interactions
• Collaborate with clients and design teams to resolve issues and expedite projects
• Assist with business development to generate new opportunities
• Support estimating during preconstruction and bidding phases
• Review project estimates with operations teams to ensure completeness and accuracy
• Conduct quality control reviews of design documents and perform field evaluations
• Develop and evaluate project schedules
• Establish and forecast project budgets to completion
• Assist with project bidding and buyouts for both negotiated and hard bid projects
• Write subcontract scopes of work and initiate subcontracts

Requirements

• Degree in Construction Science and Management or equivalent experience
• 5+ years of construction project management experience in mission critical facilities such as data centers and telecom
• High-level understanding of MEP and Fiber Network Systems
• Detailed knowledge of project accounting and P&L statements
• Ability to leverage a client network to facilitate future projects
• Proven leadership experience demonstrating effective communication and servant leadership
• Collaborative approach with superintendents, project managers, architects, and engineers
• Proficiency in MS Office Suite and excellent computer skills
• Exceptional listening, communication, and problem-solving skills
• Team player with self-motivation and strong time management skills

Summary Qualification

• Proven project management experience in mission critical environments
• Strong client relationship management and negotiation skills
• Demonstrated ability to lead multidisciplinary teams
• Excellent communication and problem-solving abilities

Skill

• Expertise in construction project management and design-build methodologies
• In-depth understanding of estimating, scheduling, budgeting, and quality control processes
• Advanced proficiency in MS Office Suite and project accounting software
• Strong leadership, mentorship, and team collaboration skills

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.

 
]]> Thu, 24 Jul 2025 00:00:00 PDT 1 Thu, 10 Jul 2025 00:00:00 PDT 1 Assistant Manager
Job Summary

Under the supervision of the Property Manager, the Assistant Manager ensures efficient day-to-day customer service and office administration. This role involves handling inquiries, processing financial transactions, supporting compliance, and maintaining a well-organized workspace.

Responsibilities

• Provide support with daily office administration including handling phone calls, sorting mail, and maintaining organized work areas.
• Assist in preparing correspondence, newsletters, memos, and other administrative documents.
• Manage resident inquiries, enforce property rules, and coordinate lockout responses and wellness checks.
• Process rent payments and other financial transactions, ensuring accuracy and timely bank deposits.
• Collect timesheets and review payroll in the absence of the Manager.
• Support compliance by maintaining accurate resident files, completing certifications, and preparing documentation for audits.
• Assist with marketing and leasing tasks such as reviewing rental applications, conducting unit tours, and verifying applicant information.
• Maintain adherence to fair housing regulations and property policies.

Requirements

• Experience in office administration, customer service, or property management.
• Strong communication and interpersonal skills to interact effectively with residents and vendors.
• Ability to accurately process financial transactions and maintain detailed records.
• Knowledge of compliance, fair housing regulations, and proper documentation procedures.
• Physical ability to perform tasks such as sitting for extended periods and lifting up to 25 pounds.
• Basic computer skills for data entry, file management, and use of office software.

Skill

• Excellent customer service and administrative capabilities.
• Strong organizational and time management skills.
• Effective communication and problem-solving abilities.
• Proficiency in handling financial transactions and record keeping.

Summary Qualification

• Prior experience in property management or a similar administrative role.
• Familiarity with fair housing guidelines and regulatory compliance.
• Ability to multitask and work independently in a dynamic environment.
• Proven track record of maintaining clean, efficient, and organized office operations.

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.

 
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