https://CAREERS.WMJOBS.COM/ en-us Recruiter



Job Summary


The recruiter is responsible for sourcing and hiring technical talent, managing stakeholder relationships throughout the recruitment lifecycle, and driving process improvements within the talent acquisition function.


Responsibilities

• Sourcing technical talent such as Full Stack Engineers, DevOps, and Cloud Infrastructure professionals.

• Driving stakeholder relationships, including intake meetings, weekly check-ins, collecting feedback, and managing offer negotiations.

• Leading offer negotiations with candidates in partnership with compensation, hiring managers, and HR while aligning with candidate expectations.

• Participating in daily and weekly team meetings to identify gaps, areas for improvement, and propose solutions that benefit the broader team.

• Collaborating with internal teams such as IT, HR, compensation, talent acquisition, and onboarding.

Requirements

• Proven experience in technical recruiting with a clear focus on specific technical roles rather than generalist recruiting.

• Ability to conduct thorough screening of technical talent for both hard skills and culture fit.

• Strong communication skills, including clear outreach, effective candidate engagement, and stakeholder management.

• Experience conducting passive and strategic sourcing using Boolean search, LinkedIn, and other talent platforms.

• Ability to analyze data and conversion metrics to build effective sourcing strategies.

• Familiarity with Microsoft Office or equivalent software tools.

• College degree preferred.

Skills

• Passive and strategic sourcing (Boolean search, LinkedIn, market mapping).

• Data analysis to inform sourcing strategies and track conversion metrics.

• Clear written and verbal communication for candidate outreach and stakeholder engagement.

• Technical fluency to assess skills of software engineers and related technical roles.

• Industry awareness, including talent and market trends in technology.

• Critical thinking to identify process improvements and drive practical solutions.

Summary Qualification

• Demonstrated success recruiting for technical roles such as Full Stack Engineers, DevOps, and Cloud Infrastructure professionals.

• Track record of partnering with hiring managers and HR to manage the full recruitment lifecycle from intake to offer.

• Experience using data and metrics to improve sourcing effectiveness and hiring outcomes.

• Ability to manage multiple stakeholders and priorities in a fast-paced environment.

• Comfort participating in and contributing to team meetings focused on continuous improvement.

• General proficiency with common office productivity software.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 12 Jun 2026 00:00:00 PDT 1 Member Acquisition Senior Marketing Specialist




Job Summary


The Member Acquisition Senior Marketing Specialist supports the planning and execution of client-specific member acquisition campaigns and digital experiences for large employer groups. This role partners closely with marketing strategy, digital, creative, and cross-functional teams to deliver consumer-focused communications that drive membership growth and enhance the open enrollment experience.



Responsibilities

• Enhance the open enrollment experience with digital tools by maintaining and updating microsites, uploading content, and ensuring accuracy and alignment with brand standards.

• Support writing and editing consumer-friendly digital and print communications (emails, flyers, microsites, presentations) based on direction from marketing strategists.

• Support client-specific member (B2B2C) communications for large employer groups, ensuring strategies and messaging resonate with members and prospects.

• Develop a strong understanding of large group product offerings and collaborate with marketing leads to deliver best-in-class, consumer-focused communications.

• Manage the execution of multiple client-specific member marketing acquisition campaigns by deadline and within budget.

• Submit and manage project tickets (e.G., JIRA, Workfront), track timelines and deliverables, and oversee redlining and quality assurance of creative assets across email, print, and web.

• Partner with internal and external stakeholders, including creative, account management, digital, legal, and communications governance teams to ensure clear requirements and timely delivery of campaign assets.

• Support campaign performance tracking and reporting by pulling metrics (email, microsite, etc.) and assisting with reporting and optimization.

• Ensure proper use of tracking tools (such as UTM codes and campaign IDs) and maintain documentation to support marketing operations and campaign execution.

• Leverage data and analytics to optimize campaigns, recommend KPIs and metrics, and report progress against goals to management.

Requirements

• Bachelor s degree or equivalent combination of education and experience.

• At least 5 years of experience in digital marketing (e.G., websites, email, social).

• 2 or more years of experience in the health insurance or related industry strongly preferred.

• 2 5 years of copywriting experience with an agency or in-house brand team.

• Excellent project management and organizational skills with the ability to manage multiple projects in a fast-paced environment.

• Strong written and verbal communication skills and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.

• Ability to work independently and serve as a subject matter resource for others, providing direction and problem resolution.

• Proven ability to leverage data to optimize campaigns, define KPIs, and report on relevant marketing metrics.

• Strong analytical and quantitative skills with proficiency in advanced features of Excel, PowerPoint, and Word.

• Experience with HTML and video editing is a plus.

• Comfort with change, continuous improvement, and agile ways of working.

• Experience with project management software tools such as Adobe Workfront, JIRA, Asana, or Wrike.

Skills

• Digital marketing (email, web, and social) campaign execution.

• Website and content management (e.G., CMS tools such as WordPress or similar).

• Copywriting and editing for consumer-facing communications.

• Project and stakeholder management across creative, sales, and marketing teams.

• Data-driven marketing, reporting, and KPI optimization.

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).

• Familiarity with HTML and basic video editing (preferred).

• Experience working within agile or iterative marketing environments.

Summary Qualification

• Bachelor s degree (B.A. Or B.S.) or equivalent experience.

• 5+ years of hands-on digital marketing experience.

• 2+ years of experience in health insurance or closely related industry preferred.

• 2 5 years of professional copywriting experience with an agency or brand.

• Demonstrated success managing multiple concurrent marketing projects end-to-end.

• Track record of collaborating with cross-functional teams and external partners.

• Proven ability to analyze campaign performance data and present insights to stakeholders.

• Comfortable working independently as a senior-level individual contributor.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 29 May 2026 00:00:00 PDT 1 Asset Management Specialist


Job Summary

Performs as an experienced, well-developed, and trained member care representative with advanced communication and negotiation skills to resolve delinquent accounts and minimize non-performing assets while promoting account retention. Manages vendor relationships and coordinates the repossession, reinstatement, and sale of vehicles, including processing proceeds, handling refunds and payments, negotiating auto auction sales, and managing stored vehicles subject to lien sales.

Responsibilities

• Perform all duties of Member Care Representatives I, II, and Escalations as needed.
• Contact members by phone, demonstrating strong negotiation skills to establish appropriate and sometimes complex repayment plans that meet the needs of both the institution and the member.
• Negotiate with members to resolve delinquent account status, discuss possible financial arrangements, explain potential legal actions, and recommend financial counseling to reach suitable payment arrangements.
• Maintain a high level of knowledge in all member care specialty areas, including negative shares, repossessions, suits, and bankruptcies.
• Coordinate with multiple vendors to repossess, reinstate, and sell vehicles in accordance with established policies and procedures.
• Assign adjusters to pick up stored vehicles or vehicles at risk due to lien sales.
• Process repossession reinstatement and redemption requests.
• Negotiate bids for auto auction sales and set floor prices for collateral sales.
• Maintain a thorough understanding of charge-off accounts and the related expulsion process.
• Maintain a thorough understanding of applicable state and federal laws and regulations related to compliance, including bank secrecy and anti-money laundering laws.
• Review and document account summaries for all actions taken, including telephone conversations, alternative financial arrangements, and correspondence, to assess the need for escalated member care efforts.
• Process proceeds from sales and prepare check requests for refunds or posting payments to reinstate vehicles.
• Establish and maintain records related to restricted delinquent and negative accounts, updating files to reflect payment dates.
• Maintain a high level of knowledge and responsibilities as described in departmental procedures.
• Maintain positive relations with members and internal departments, discussing sensitive financial circumstances tactfully.
• Maintain proficient knowledge of related financial products, procedures, and systems.
• Assist with escalated calls from members, branches, and internal staff as needed.
• Assist management with special tasks or projects as assigned.
• Research and respond to inquiries from members and internal departments regarding delinquent loans and account issues.
• Monitor compliance with organizational policies and Fair Debt Collection Practices.
• Assist in overseeing the department during manager or supervisor absences and support all areas of the collections function when needed.
• Support department goals by meeting performance standards in all areas of collections.

Requirements

• High school diploma or equivalent.
• Three or more years of collection experience in a financial institution, including experience with delinquent auto loans.
• Strong verbal and written communication skills.
• Knowledge of credit and collections rules, regulations, policies, and procedures.
• Proficiency with standard office and banking equipment and systems, such as ten-key, electronic banking tools, and payment processing terminals.

Summary Qualification

• Proven experience in collections with emphasis on delinquent auto loans and asset recovery.
• Demonstrated ability to negotiate complex repayment plans and resolve delinquent accounts.
• Thorough understanding of charge-off processes, repossessions, and related legal and regulatory requirements.
• Ability to collaborate with vendors and internal stakeholders to achieve collection and asset management goals.
• Consistent performance in meeting department standards and supporting overall collection objectives.

Skill

• Advanced negotiation and conflict resolution skills.
• Strong analytical and documentation skills for account review and recordkeeping.
• Knowledge of repossession, reinstatement, redemption, and collateral sale processes.
• Familiarity with state and federal compliance requirements, including bank secrecy and anti money laundering.
• Effective communication and interpersonal skills for handling sensitive member situations.
• Ability to manage multiple tasks, vendors, and priorities in a fast-paced environment.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 22 May 2026 00:00:00 PDT 1 Product Manager, Consultant




Job Summary


The Product Manager, Consultant supports digital sales by improving online shopping experiences for health insurance. This role operates at the intersection of digital marketing, analytics, and product strategy to help consumers understand, select, and enroll in health plans more easily.



Responsibilities

• Write detailed user stories and acceptance criteria for multiple user types.

• Support fellow product managers during peak periods such as Open Enrollment and other critical delivery timelines.

• Participate in and engage with agile ceremonies and facilitate those required to support product outcomes.

• Use product management tools to create, manage, and prioritize the agile team backlog.

• Create and deliver clear, compelling presentations tailored to different audiences.

• Collaborate and align with vendor partners to achieve product outcomes.

• Communicate product strategy clearly through written and verbal channels.

• Define, analyze, and monitor product-level KPIs to assess experience performance and identify improvement opportunities.

• Partner with UX to inform research, testing, and design decisions for intuitive, high-quality consumer experiences.

• Lead a data-driven approach to shaping consumer shopping experiences that drive acquisition and retention.

• Use web analytics tools to inform product decisions and demonstrate measurable outcomes of product releases.

• Conduct detailed data analysis and ensure proper user tracking implementation across web properties.

• Report findings through clear, compelling data visualizations.

Requirements

• Experience in digital product management, preferably in consumer-facing or ecommerce environments.

• Strong foundation in web and data analytics with the ability to interpret and apply insights.

• Proven ability to write clear user stories and acceptance criteria.

• Experience working within agile product development teams.

• Demonstrated ability to define and monitor KPIs and use them to guide product decisions.

• Experience collaborating with UX, engineering, and external partners or vendors.

• Strong communication skills, including creating and delivering presentations to diverse stakeholders.

• Experience using web analytics tools and implementing user tracking solutions.

• Ability to translate complex data into clear visualizations and actionable recommendations.

• Bachelor s degree in a related field or equivalent practical experience.

Skills

• Digital product management and roadmap execution.

• Web and data analytics, including KPI definition and tracking.

• User story writing and backlog management in agile environments.

• Data visualization and storytelling with data.

• Cross-functional collaboration with UX, engineering, and vendor partners.

• Strategic thinking with a strong analytical and problem-solving mindset.

• Attention to detail and ability to manage multiple priorities.

• Clear written and verbal communication for technical and non-technical audiences.

Summary Qualification

• Proven experience as a product manager or product consultant in digital or ecommerce contexts.

• Demonstrated success using analytics to drive product strategy and measurable outcomes.

• Hands-on experience working in agile frameworks and managing product backlogs.

• Track record of collaborating with UX teams to deliver intuitive digital experiences.

• Ability to synthesize user behavior and market trends into actionable product recommendations.

• Comfortable presenting product insights and strategies to stakeholders at various levels.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Tue, 19 May 2026 00:00:00 PDT 1 EPMO Senior Project Analyst


Job Summary

The Senior Project Analyst leads and delivers business process analysis and partners with project teams, business stakeholders, and technical teams to deliver value and achieve business strategies and objectives. This role supports moderate to highly complex projects, focusing on business requirements elicitation, solution validation, and ensuring alignment with organizational strategy, commitments, and goals. The Senior Project Analyst collaborates across functions to improve business processes, governance, and user adoption while maintaining strong communication and stakeholder relationships.

Responsibilities

• Collaborate with project teams to define business problems, clarify business implications, and identify measurable business value.
• Translate business needs into detailed business requirements and lead current-state workflow analysis and future-state design.
• Uncover and articulate business, technology, and end-user needs and translate them into capabilities and solution requirements.
• Support resolution of ambiguity, conflicts, issues, and risks to remove project barriers while maintaining progress.
• Ensure project artifacts and deliverables meet quality standards and comply with applicable laws and regulations.
• Work with project and program teams to develop and communicate solution vision and prioritize competing business needs.
• Assess technological constraints, clarify business rationale, and recommend alternative solutions where appropriate.
• Contribute to solution options and support decision making to minimize divergence from target business outcomes.
• Develop Requests for Proposal (RFPs), including business needs and product/service expectations, and analyze vendor responses and risk assessments.
• Identify opportunities to create reusable enterprise artifacts and communicate the value and tradeoffs of new technologies.
• Consult with business and technical partners to streamline processes, improve efficiency, and support iterative value delivery.
• Adjust stakeholder expectations in response to scope changes and navigate conflicts among multiple partners.
• Communicate change plans across multiple areas to support project and organizational change objectives.
• Work with project teams to identify end-user adoption challenges and mitigation strategies.
• Facilitate communities of practice and forums to support ongoing project delivery improvements.
• Leverage industry best practices and lessons learned to enhance organizational performance.
• Use strong communication skills to interact with internal and external stakeholders and manage project-related discussions and agreements.

Requirements

• Bachelor s degree in Business Administration, Accounting, Management Information Systems, Computer Science, or a related field strongly preferred;advanced degree preferred.
• Minimum eight years of combined experience in project analysis, coordination, and management, including at least five years directly creating requirements and performing quality analysis.
• Experience supporting complex projects end-to-end, preferably within a financial services environment.
• Strong knowledge of business analysis practices, methodologies, and process improvement techniques.
• Knowledge of financial products and services and related delivery channels preferred.
• Ability to conduct research, perform analysis, and prepare recommendations for enterprise-wide initiatives.
• Proficiency with Microsoft Office products, including Teams, SharePoint, Excel, Word, and PowerPoint.
• Strong research, analytical, planning, and organizational skills with a customer-focused, proactive work style.
• Ability to evaluate key business objectives and develop appropriate action plans.
• Familiarity with common contractual language and contract negotiation.
• Ability to work under pressure and meet tight deadlines, including extended hours when required.
• Capability to lift up to 20 lbs and perform typical office movements and tasks.
• Capability for prolonged sitting, telephone use, and computer-based work, with normal or corrected vision and hearing.
• Willingness to travel occasionally for meetings, seminars, and related business needs.
• Certified Business Analysis Professional (CBAP) or equivalent business analysis certification desired.

Summary Qualification

• Extensive experience in business and technical analysis supporting complex, enterprise-level projects.
• Demonstrated ability to translate business needs into clear, actionable requirements and solution designs.
• Strong background in process improvement and governance within a regulated financial or similar environment.
• Proven stakeholder management skills across business, technology, vendors, and leadership levels.
• Advanced proficiency with analysis, documentation, and collaboration tools, including Microsoft Office and collaboration platforms.
• Ability to manage competing priorities, resolve ambiguity, and drive projects toward defined strategic objectives.

Skill

• Business requirements elicitation, documentation, and validation.
• Business process analysis, workflow design, and process optimization.
• Stakeholder facilitation, negotiation, and conflict resolution.
• Solution assessment, option analysis, and recommendation development.
• Preparation and evaluation of RFPs and vendor assessments.
• Change management support, business readiness, and user adoption planning.
• Research, critical thinking, and problem-solving skills.
• Clear, concise written and verbal communication for technical and non-technical audiences.
• Strong organizational, planning, and time management capabilities.
• Logical reasoning and objective evaluation for recommendations and decision support.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Wed, 29 Apr 2026 00:00:00 PDT 1 HR Business Partner


Job Summary

The HR Business Partner is a strategic and hands-on role that provides consultative support to leaders and employees within assigned business groups. This position ensures alignment between HR programs, policies, business objectives, and workplace culture to support organizational goals. The role builds and maintains best-practice HR frameworks, partners across HR functions, and uses strong business literacy to drive effective change management and support achievement of corporate strategies.

Responsibilities

• Partner with leadership to develop and implement HR strategies that align with business objectives, including organizational design, talent management, and employee development.
• Analyze HR data, trends, and metrics to provide insights for decisions related to performance management, retention, and workforce planning, and recommend process improvements.
• Provide guidance on organizational restructuring, workforce planning, and succession planning to ensure workforce capabilities align with current and future business needs.
• Serve as a trusted advisor on complex employee relations matters, conducting thorough investigations and ensuring compliance with legal and regulatory requirements and consistent policy application.
• Offer coaching and development support to leaders, strengthening people management capabilities and fostering leadership growth.
• Collaborate with leaders to identify training and development needs, and support the evaluation, selection, and implementation of training programs aligned with business outcomes.
• Support and consult on change management initiatives, helping leaders manage transitions and embed a culture of continuous improvement and adaptability.
• Provide input on internal promotions, transfers, and talent development initiatives, and assist with onboarding new leaders to ensure alignment with organizational values.
• Consult with leaders on strategies to improve employee engagement, morale, productivity, and to foster an inclusive, high-performance culture that supports retention and organizational effectiveness.

Requirements

• Bachelor s degree in human resources or a related field, or equivalent experience.
• Five or more years of experience in human resources as a consultant or generalist, with a focus on resolving complex employee relations issues.
• Strong oral and written communication skills to convey information clearly and effectively to key business partners.
• Ability to interpret and apply relevant laws, regulations, guidelines, ordinances, and internal policies.
• Ability to develop a thorough understanding of the organization s structure, roles, qualifications, compensation practices, and related administrative processes.
• Exceptional interpersonal and analytical skills with the ability to build effective partnerships.
• Demonstrated ability to maintain strict confidentiality and use discretion.
• Highly organized and detail-oriented, with strong time management skills and ability to meet deadlines.
• Accountable, punctual, and able to collaborate effectively in a fast-paced, multi-tasking environment.
• Ability to adapt effectively to changing needs and priorities.
• Experience collaborating with cross-functional and business partners.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite or similar software.

Summary Qualification

• Bachelor s degree in HR or related field (or equivalent experience).
• 5+ years of progressive HR experience in a consulting or generalist capacity.
• Proven experience managing complex employee relations and organizational change.
• Demonstrated ability to partner with senior leaders on strategic HR initiatives.

Skill

• Strategic HR business partnering and consulting.
• Employee relations, investigations, and risk mitigation.
• Workforce planning, succession planning, and organizational design.
• Change management and organizational development.
• Coaching and developing leaders and managers.
• Data analysis, HR metrics, and insights-driven decision-making.
• Knowledge of employment laws and HR compliance.
• Communication, facilitation, and relationship-building.
• Time management, organization, and attention to detail.
• Microsoft Office Suite proficiency.

 

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Tue, 10 Mar 2026 00:00:00 PDT 1 Tier 2 Contact Center Technology Support Engineer


Job Summary

This role provides advanced Tier 2 technical support for cloud-based contact center platforms and related voice technologies, focusing on troubleshooting and maintaining systems that power contact centers, including call routing, IVR, agent queues, voice and chat platforms, reporting, and CRM integrations.

Responsibilities

• Troubleshoot moderately complex issues related to desktop hardware, software, networks (LAN/WAN/VPN), and specialized contact center applications.
• Serve as a Tier 2 escalation point for incidents from Tier 1, prioritizing, resolving, or escalating to Tier 3 or vendors as appropriate.
• Support and maintain CCaaS platforms and voice systems, including call routing, IVR flows, agent queues, and connectivity.
• Monitor contact center KPIs (such as call volume and service levels) to identify and resolve technical performance issues.

Requirements

• Experience providing Tier 2 technical support for contact center or voice technologies.
• Strong knowledge of cloud-based contact center platforms and CCaaS solutions.
• Understanding of call routing, IVR design, agent queues, and voice connectivity.
• Proficiency in troubleshooting desktop hardware, software, and network issues (LAN/WAN/VPN).
• Ability to analyze performance metrics and resolve technical issues impacting service levels.

Skills

• Advanced troubleshooting and problem-solving abilities.
• Knowledge of contact center technologies, IVR, and telephony systems.
• Familiarity with CRM and reporting integrations.
• Strong communication and collaboration skills for cross-team escalation and support.

Summary Qualification

• Proven experience in a Tier 2 technical support or similar role.
• Background in supporting cloud-based contact center platforms and voice systems.
• Demonstrated ability to handle escalated incidents and work with senior technical teams or vendors.
• Solid understanding of networking concepts and end-user computing environments.

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
]]> Fri, 06 Mar 2026 00:00:00 PST 1